Do you need extra support with answering calls?
Do you need cover answering calls during lunch breaks or busy periods?
Do you want to take away the burden of answering calls?
Do you need cover answering calls during staff holidays or staff sickness?
Do you want calls taken overnight and at the weekend as though they are in the UK, with UK numbers?
If you answered yes to any of these questions our South African telephone service may be right for you.
You will need to be using a Voice over the Internet Protocal (VoIP) system to receive calls.
Our two telephone software systems that we currently use are Microsoft Teams and Avaya. We will work with your software should it differ from the two we are using.
|Full-Time Dedicated Person:||£1,000 plus VAT a month - no charge per call|
|Specific Hours||£10 an hour plus VAT - no charge per call|
|Price Per Call||£2 per unit (up to 6 minutes) plus VAT|
|Evening / Night Calls
(5pm until 9am)
|£2 per unit (up to 6 minutes) plus VAT and £10 per night plus VAT for fixed rate on call charge|
(5pm Friday until 9am Monday)
|£2 per unit (up to 6 minutes) plus VAT and £30 plus VAT fixed rate weekend on call charge|
Case Study 1 - Price per Call Service
Below is a call report of 8 calls answered in South Africa for Underwoods Solicitors.
|Person Calling||Telephone Number||Client||File number||Case handler BB||Time||Units/Minutes||Note||Sent|
|Mr Person||1234||Mrs Person||111||X||10.33||1U - 1M||Transferred||Transferred|
|Mr Duck||4321||Mr Duck||Misc||X||11.19||1U - 1M||Transferred||Transferred|
|Mr Mickey||5432||Mr and Mrs Mickey||222||X||11.33||1U -1M||Transferred||Transferred|
|Mrs English||2345||Mrs English||New||X||11.35||1U - 1M||Transferred||Transferred|
|Mrs Brittain||6543||Mr Brittain||333||X||13.52||1U - 2M||Transferred||Transferred|
|Mr Beatle||7654||Mr Ken||444||X||14.06||2U - 8M||Transferred||Transferred|
|Mr Goofy||5678||Mr Goofy||555||X||15.10||1U - 1M||Transferred||Transferred|
|Mrs Olive||9876||Mrs Olive||777||X||15.35||1U - 2M||Transferred||Transferred|
names have been changed to protect client confidentiality
If this was a typical calling day, it would have cost £18 plus VAT.
Case Study 2 - Evening / Night Calls
If the calls from case study 1 had taken place on a weekday evening (from 5pm to 9pm) the total cost for answering those calls would have been £28 plus vat (£18 cost of calls answered plus £10 evening fixed rate fee)
Case Study 3 - Weekend Calls
If the calls from case study 1 had taken place over the weekend (5pm Friday until 9am Monday) the total cost for answering those calls would have been £48 plus VAT (£18 cost of calls answered plus £30 fixed rate fee).
We also operate the same system for making calls and that can be anything from assisting on files by telephoning clients or agents, through to running a telesales campaign.
For further information or to arrange a free trial contact Kerry Underwood on 01442 430900 or email firstname.lastname@example.org