Telephone Service

Do you need extra support with answering calls?

Do you need cover answering calls during lunch breaks or busy periods?

Do you want to take away the burden of answering calls?

Do you need cover answering calls during staff holidays or staff sickness?

Do you want calls taken overnight and at the weekend as though they are in the UK, with UK numbers?

If you answered yes to any of these questions our South African telephone service may be right for you.

HOW IT WORKS

All of the phones taking calls in South Africa are operated as though they are in the UK.
The caller is only paying the normal charge that they would pay to ring you direct.
Any call to your normal number goes through to our team in South Africa and the software system identifies who the call is to and will be answered in your firm’s name.
The person taking the call then takes details and can transfer the call to you or any of your colleagues in the normal way.
If the call cannot be put through an email message will be sent to the appropriate person.

You will need to be using a Voice over the Internet Protocal (VoIP) system to receive calls.

Our two telephone software systems that we currently use are Microsoft Teams and Avaya. We will work with your software should it differ from the two we are using.

PRICE PACKAGES

Service	Price
Full-Time Dedicated Person:	£1,000 plus VAT a month - no charge per call
Specific Hours	£10 an hour plus VAT - no charge per call
Price Per Call	£2 per unit (up to 6 minutes) plus VAT
Evening / Night Calls (5pm until 9am)	£2 per unit (up to 6 minutes) plus VAT and £10 per night plus VAT for fixed rate on call charge
Weekend Calls (5pm Friday until 9am Monday)	£2 per unit (up to 6 minutes) plus VAT and £30 plus VAT fixed rate weekend on call charge

Case Study 1 - Price per Call Service

Below is a call report of 8 calls answered in South Africa for Underwoods Solicitors.

Person Calling	Telephone Number	Client	File number	Case handler BB	Time	Units/Minutes	Note	Sent
Mr Person	1234	Mrs Person	111	X	10.33	1U - 1M	Transferred	Transferred
Mr Duck	4321	Mr Duck	Misc	X	11.19	1U - 1M	Transferred	Transferred
Mr Mickey	5432	Mr and Mrs Mickey	222	X	11.33	1U -1M	Transferred	Transferred
Mrs English	2345	Mrs English	New	X	11.35	1U - 1M	Transferred	Transferred
Mrs Brittain	6543	Mr Brittain	333	X	13.52	1U - 2M	Transferred	Transferred
Mr Beatle	7654	Mr Ken	444	X	14.06	2U - 8M	Transferred	Transferred
Mr Goofy	5678	Mr Goofy	555	X	15.10	1U - 1M	Transferred	Transferred
Mrs Olive	9876	Mrs Olive	777	X	15.35	1U - 2M	Transferred	Transferred

names have been changed to protect client confidentiality

If this was a typical calling day, it would have cost £18 plus VAT.

Case Study 2 - Evening / Night Calls

If the calls from case study 1 had taken place on a weekday evening (from 5pm to 9pm) the total cost for answering those calls would have been £28 plus vat (£18 cost of calls answered plus £10 evening fixed rate fee)

Case Study 3 - Weekend Calls

If the calls from case study 1 had taken place over the weekend (5pm Friday until 9am Monday) the total cost for answering those calls would have been £48 plus VAT (£18 cost of calls answered plus £30 fixed rate fee).

MAKING CALLS ON YOUR BEHALF

We also operate the same system for making calls and that can be anything from assisting on files by telephoning clients or agents, through to running a telesales campaign.

For further information or to arrange a free trial contact Kerry Underwood on 01442 430900 or email kerry.underwood@lawabroad.co.uk